We’ve had a lot of storms blow through in the last few weeks, and some very windy days, so our dish satellite – understandably – has gotten a little wonky. So as we’re watching t.v. a little error message pops up and tells us it’s trying to connect to the satellite. It usually corrects itself in just a few moments, so we haven’t bothered with it.
Last week, I called Arkansas Satellite, the company that installed and has serviced our system. I told them about the wonky signal, and also asked about the receiver that we recently hooked up only to find that it’s not working. It’s been sitting in the living room for a year or so waiting for us to put up a projection screen and stuff. It was pretty frustrating to get everything set up and find out the unit we’ve been paying for is broken. Anyway – Arkansas Satellite said that if they come out and find out the receiver is bad we’d be paying for a new one and the service call which would be $69. They suggested I call Dish to make sure we aren’t covered under any warranties or anything before they come out. I hung up and called Dish and a service tech told me that we do have a warranty that we’ve been paying $5.99 a month for that provides for free replacement of equipment as well as FREE service calls. Great! No problem!
So tonight, the signal was konking off more than usual so I called Dish. I got a service tech on the phone who took me through the whole testing process (we’d already run through this on our own, but she chose to ignore what I told her about our results). The testing showed that one of the satellites, number 129, wasn’t connecting with our receiver – wow! that’s what it told us when we did it too! Then, as we proceeded through the steps she tells me to select “save” to choose to reconfigure our system.
Here’s where the first part of the continued sucking begins…
As the girl in my ear is telling me to select “save” I’m reading the message on the screen that says that saving is “not recommended” because it will delete the non-working satellite from our configuration. You’ll remember that the channels were not inoperable completely, they just kept popping up an error message intermittently. Okay, so I tell the girl…
Me: “the message on the screen tells me that I shouldn’t select save or I’ll lose that satellite”
She: “yes ma’am, but we have to save to see the results of the testing process.”
Me: “but I don’t want to lose the satellite, and we already know it’s not working so what else do we need to know?”
She: “but we’ll probably have to send out a service technician, and they will be able to repair it and get that satellite set back up.”
So, stupidly, I selected save. Number 129 disappeared, and the idiot at Dish proceeds to tell me it will be Saturday before they can send anyone out to fix our system. The system that we’re already pissed about. But wait! It gets better!
Not only will it take four days to get that satellite back (which carries the majority of the non-HD “HD” channels) but apparently the guy who told me service calls were free with that warranty we’re paying for was “improperly trained”. This was what the supervisor told me. I spoke to her to tell her about the idiot she had working for her that told me to select save.
The cherry on top is that the guy at Arkansas Satellite says they can come out tomorrow. However, Dish will not reimburse us for the cost of the call because THEY didn’t call them. Yep – Dish would contact the SAME REPAIR COMPANY, but if we do it we will have to pay the entire amount. Apparently, Arkansas Satellite gives Dish certain days that they are available, and at this point, it’s not until Saturday. Sounds like Arkansas Satellite is making some cash on this deal as well, doesn’t it??
We’re signing up for Direct TV.